UPDATE: The compensation packages have been released and here are the contents:
This past weekend, ArcheAge players got ready to jump into the 2.0 Heroes Awaken update that brought new features and new land for housing to the free to play MMORPG. As the maintenance time ticked down, the predictable flood of players trying to log in and claim some land quickly got ready.
And, almost predictably, there were issues.
This time around though the issues weren’t with the Heroes Awaken patch. The issues came in Glyph’s, Trion Worlds’ authentication tool, ability to actually let players log into the game. After launching and checking the data, Trion Worlds has found that only about 10% of the ArcheAge playerbase was actually able to log in causing a serious unfair advantage when it came to land grabbing.
On the plus side though, update 2.0 has also given the ArcheAge team the ability to actually rollback servers (something they previously could not do), and Trion Worlds did just that. Yesterday, servers were rolled back, APEX purchases were refunded, and the 2.0 update was rolled out again with a staggered schedule starting in Europe.
In the way of an apology, Trion Worlds kept players informed on the forums and will be putting together a special package of in game items for all players. Contents of this package will be determined later this week.
ArcheAge players: Let us know how the “re-launch” of 2.0 went yesterday in the comments below!