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Author Topic: TERA can't log in in the game  (Read 32552 times)

Offline Espraka

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TERA can't log in in the game
« on: January 13, 2013, 11:27 AM »
Can someone help me i succesfully create an account for en masse at tera online and succesfully confirming my account too. I download the happy cloud but when i log in the tera luancher with my email and password it says..User authentication failed. But i can log in my account at tera official site,,Anyone knows the problem???  ??? ???

Offline RedTqwera

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Re: TERA can't log in in the game
« Reply #1 on: January 13, 2013, 12:18 PM »
Can someone help me i succesfully create an account for en masse at tera online and succesfully confirming my account too. I download the happy cloud but when i log in the tera luancher with my email and password it says..User authentication failed. But i can log in my account at tera official site,,Anyone knows the problem???  ??? ???
IDK, but I'm having a problem when I sign up for an account and the send the link to my email to confirm the account I never got one. I waited for like 9 hours. I think I'll try to get them to re-send it. But for you try asking on the website's forum. They might be able to help you out.

Offline xCR00K3Dx

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Re: TERA can't log in in the game
« Reply #2 on: January 13, 2013, 12:24 PM »
Can someone help me i succesfully create an account for en masse at tera online and succesfully confirming my account too. I download the happy cloud but when i log in the tera luancher with my email and password it says..User authentication failed. But i can log in my account at tera official site,,Anyone knows the problem???  ??? ???
Did you enter the security code that they send you? You have to verify your account twice (kind of).

IDK, but I'm having a problem when I sign up for an account and the send the link to my email to confirm the account I never got one. I waited for like 9 hours. I think I'll try to get them to re-send it. But for you try asking on the website's forum. They might be able to help you out.
My verification got sent to my spam box. Try there.

Offline Espraka

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Re: TERA can't log in in the game
« Reply #3 on: January 13, 2013, 12:28 PM »
dont worry having an verification sent from them because i recieve it too the other day since i register...but my problem is i cant log into the game ,,,is thre an IP block in tera NA? im from philippines,,

Offline Espraka

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Re: TERA can't log in in the game
« Reply #4 on: January 13, 2013, 12:33 PM »
Can someone help me i succesfully create an account for en masse at tera online and succesfully confirming my account too. I download the happy cloud but when i log in the tera luancher with my email and password it says..User authentication failed. But i can log in my account at tera official site,,Anyone knows the problem???  ??? ???
Did you enter the security code that they send you? You have to verify your account twice (kind of).

IDK, but I'm having a problem when I sign up for an account and the send the link to my email to confirm the account I never got one. I waited for like 9 hours. I think I'll try to get them to re-send it. But for you try asking on the website's forum. They might be able to help you out.
My verification got sent to my spam box. Try there.
  Wait wait i think i dont have that verification code..i only recieve verification link to verify my email and account from them. is there a same verification code for all ?

Offline RedTqwera

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Re: TERA can't log in in the game
« Reply #5 on: January 13, 2013, 12:40 PM »
Can someone help me i succesfully create an account for en masse at tera online and succesfully confirming my account too. I download the happy cloud but when i log in the tera luancher with my email and password it says..User authentication failed. But i can log in my account at tera official site,,Anyone knows the problem???  ??? ???
Did you enter the security code that they send you? You have to verify your account twice (kind of).

IDK, but I'm having a problem when I sign up for an account and the send the link to my email to confirm the account I never got one. I waited for like 9 hours. I think I'll try to get them to re-send it. But for you try asking on the website's forum. They might be able to help you out.
My verification got sent to my spam box. Try there.
I checked my spam box, but nothing was there. I also tried to make another account with another email too but I got no email. :( I would sumbmit a ticket but I need to be registered to do that. God damn freaking this is freaking ANNOYING. By the way how long did you wait for the email? I also tried to re-send it btw and I still did'nt get an email.
« Last Edit: January 13, 2013, 12:42 PM by xGoProNinja »

Offline Espraka

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Re: TERA can't log in in the game
« Reply #6 on: January 13, 2013, 12:48 PM »
i recieve the email the other day with my two email address coz i register my two account..i resend it to possible to be resend more but i cant play the game is there an IP block at tera NA? im in asia coz i research theres an IP block from regions

Offline xCR00K3Dx

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Re: TERA can't log in in the game
« Reply #7 on: January 13, 2013, 12:52 PM »
Wait wait i think i dont have that verification code..i only recieve verification link to verify my email and account from them. is there a same verification code for all ?
On the Enmasse version, I got an email to verify my account, then another email with a security code that needed to be put in at the installer.

i recieve the email the other day with my two email address coz i register my two account..i resend it to possible to be resend more but i cant play the game is there an IP block at tera NA? im in asia coz i research theres an IP block from regions
Wouldn't know. I'm from the US & haven't had a single issue with the Enmasse version. I would try to get into one of the Asian versions instead, though (I think there's a Korean server & a Japanese server).

My verification got sent to my spam box. Try there.
I checked my spam box, but nothing was there. I also tried to make another account with another email too but I got no email. :( I would sumbmit a ticket but I need to be registered to do that. God damn freaking this is freaking ANNOYING. By the way how long did you wait for the email? I also tried to re-send it btw and I still did'nt get an email.
[/quote]
I only waited like a minute or so XD Which version are you trying to get into? So far, I haven't had a single problem with the Enmasse version. Well, other than the fact it's taking a century to download.

Offline Dragnmastralex

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Re: TERA can't log in in the game
« Reply #8 on: January 13, 2013, 01:28 PM »
add their email address to your address book or acceptance list then try to log in, wait for the verification code, enter it, go to your my account page, then turn off the verfiy code on log in.  you will never have the log in issue again.

Offline RedTqwera

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Re: TERA can't log in in the game
« Reply #9 on: January 13, 2013, 01:52 PM »
Wait wait i think i dont have that verification code..i only recieve verification link to verify my email and account from them. is there a same verification code for all ?
On the Enmasse version, I got an email to verify my account, then another email with a security code that needed to be put in at the installer.

i recieve the email the other day with my two email address coz i register my two account..i resend it to possible to be resend more but i cant play the game is there an IP block at tera NA? im in asia coz i research theres an IP block from regions
Wouldn't know. I'm from the US & haven't had a single issue with the Enmasse version. I would try to get into one of the Asian versions instead, though (I think there's a Korean server & a Japanese server).

My verification got sent to my spam box. Try there.
I checked my spam box, but nothing was there. I also tried to make another account with another email too but I got no email. :( I would sumbmit a ticket but I need to be registered to do that. God damn freaking this is freaking ANNOYING. By the way how long did you wait for the email? I also tried to re-send it btw and I still did'nt get an email.
I only waited like a minute or so XD Which version are you trying to get into? So far, I haven't had a single problem with the Enmasse version. Well, other than the fact it's taking a century to download.
[/quote]I'm from the US, and yeah I signed up for the Enmasse version. Goddamnit SEND MY EMAIL ALREADY!!!

Offline Dragnmastralex

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Re: TERA can't log in in the game
« Reply #10 on: January 13, 2013, 01:56 PM »
also note it takes 10 minutes for a new account to reach the game server to be able to log in. if your having a manifest download error on the launcher go here http://tera-forums.enmasse.com/forums/general-discussion/topics/Unable-to-Retrieve-ManifestDownload-Metadata

if you still have troubles contact their customer support by ticket.

Offline RedTqwera

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Re: TERA can't log in in the game
« Reply #11 on: January 13, 2013, 03:29 PM »
Never mind, after waiting a whole night to receive a confirmation email from Enmasse, I now need a code for "ACCOUNT ARMOR". Wonder how long I'll have to wait again.

Offline Dragnmastralex

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Re: TERA can't log in in the game
« Reply #12 on: January 13, 2013, 03:51 PM »
as I said, after you log in once you can go to your my account and turn off that account shield so you just need to log in without waiting for an email code.

Offline ahaa5

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Re: TERA can't log in in the game
« Reply #13 on: January 13, 2013, 11:17 PM »
Espraka, can u login? i ask cuz i heard they ip block asia region. if u can get in do tell cuz i seriously dont wanna go to gameforge's server.

Offline bruthsaw

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Re: TERA can't log in in the game
« Reply #14 on: January 13, 2013, 11:21 PM »
They did IP block Asia from what I can tell, but of course a proxy could fix that.

 

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