InnoGames Acquires Funatics Software

Innogames may create some fun games but their customer service is absolutely terrible. For starters, they let their players also be moderators, allowing for a serious conflict of interest. Keep in mind that they also support all decisions made by these moderators, which include decisions to ban other players, from not only the forums, but the game as well. They say you can escalate any issues beyond the moderators but its not clearly defined at all. In fact, the most obvious link to try to do this only sends you to the "Community Manager", which is just the highest level moderator. In my own case, when dealing with them they even decided to promote the moderator who mistreated me and even broke their own rules, he is now a "Co-Community Manager".

I would suggest that if you play any of their games be sure to remain a free-player and don't bother trying to report any issues to them. At least, if you do, don't get any hopes up of getting any kind of good customer service!