Recently, players using the Dallas datacenter have been experiencing a large amount of disconnects and lag while playing ArcheAge. The good news is that the devs are on the case and have identified the causes. Yup… There are two different issues causing the problem.
According to a post from Senior Community Manager Celestrata Bloodsong, the problems are being caused by both a network equipment issue in house and an internet service issue outside of their equipment. Both of these things just happened to occur at the same time resulting in the lag players have been experiencing.
The devs are now hard at work on the issue — even working with the outside providers to get everything fixed on their end. They’ve also said they’re making note of the customers impacted by the issue and will follow up with them when the issues have been taken care of.
If you’d like to keep track of the dev’s progress, you can do so via the forum thread.