Since this post, Epic Games has responded to player concern over the offered packs. The response was posted on Reddit and reads as follows:
We hear you and understand why you’re upset. Here’s what’s happening:
1.) A series of mistakes led to packs being sold containing chests with cards. We promised that cards and heroes wouldn’t be sold. We’re sorry for our mistake. The chests will be removed from the packs ASAP. Anyone who has already purchased them will keep them.
2.) We’re already working on a system for purchasing the cards you want with rep, in addition to the random chests already in the game. We expect the system to ship in v43 on the 19th of September. We’ll share details next week.
We’re learning as we go, we’re making mistakes, and we’re sorry for causing this turmoil. Thanks for sticking with us, we really appreciate all of you.
Epic Games recently added four new packs to the Paragon shop and it might be a bit of an understatement to say that players are pissed. In fact, the Paragon subreddit is filled with threads on the issue — everything from players suggesting that everyone “vote with [their] wallets” and simply not buy the packs, to small dissertations on what exactly makes a game pay-to-win or the pitfalls of RNG. There are even a few threads simply commenting on how this issue has brought the community together.
So what’s the issue? The packs, which range in price from $20 to $150 might seem like a good deal… The biggest pack (Diamond) certainly offers a lot of items. But when you look at those items, it’s primarily chests and keys. In fact, the Diamond pack grants players a total of 30 crates and keys — 20 regular and 10 gold — and 100 chests ranging in quality from Bronze to Diamond. The rest of the pack is 10 skin variations and 40 Mastery Tokens.
Like I said, it’s a lot of stuff. The problem is that you’re getting no guarantee on what you’ll be getting out of these chests. So, in effect you’re spending $20-$150 to get chances to get some cool things.
Interestingly, the subreddit isn’t just filled with posts complaining about the situation. Since Epic has remained quiet on the topic so far, players have taken to offering up alternatives to the packs. One has even pondered whether players would be able to give up free heroes in exchange for all cards and gems being unlocked.
At this point, the players will have to wait and see what — if anything — the developers plan to do to make the situation more acceptable to them. But at least in the meantime the Paragon community is trying to be constructive.