Experiencing some unexpectedly bad lag in Star Wars: The Old Republic? That might be because your West Coast server was changed to an East Coast server in the dead of night.
On Tuesday, SWTOR Game Director Keith Kanneg explained that the game's West Coast data centers had been moved and merged with a single East Coast location. Kanneg admitted that there might be higher ping for some players and that they should report those experiences to customer service.
Lo and behold, some players experienced higher ping and reported it to customer service -- or gnashed their teeth about it on the forums. The unexpected and unannounced nature of the change also rubbed some the wrong way, coming as it was just a few weeks before the planned server merges coming as part of the United Forces update on Nov. 8.
In response to all that, Community Manager Eric Musco posted a brief FAQ today to explain that the move had occurred in secret "because we wanted you to have the ability to immediately login and determine the impact to your gameplay experience." It seems like that could have happened even if players had known about the move ahead of time, but OK.
Musco reiterates that players who feel like their ping is too high should continue to contact customer service so the BioWare team can improve matters. He also explains why all NA servers aren't located in a central U.S. data center and why there isn't just one server overall. tl;dr: It ain't that simple, but at least they're open and communicating about it, unlike the issue that brought all this to the forefront.
About the Author
Jason Winter is a veteran gaming journalist, he brings a wide range of experience to MMOBomb, including two years with Beckett Media where he served as the editor of the leading gaming magazine Massive Online Gamer. He has also written professionally for several gaming websites.
Lord Of The Rings Online's Mordor Soundtrack Will Be Available To Purchase November 1
The latest Lord of the Rings Online expansion, Mordor, has been available to play for some time now, but it's taken a bit longer for the accompanying soundtrack to become available for purchase.By QuintLyn Bowers - 5 years ago
You May Enjoy
Blowfish's F2P Mecha-Space Game "Phantom Galaxies" Looks Neat...But Sadly It's NFT Based
To access Alpha, players need a specific NFT.By QuintLyn Bowers - 3 days ago
TGS 2023: Yoshi-P Provides More Details On Patch 6.5 In PLL 79
You have about a week to get all your pre-patch stuff done.By QuintLyn Bowers - 19 hours ago
Deceit 2 Introduces New Demo Mode So You Can Invite Your Friends
There are, of course, some restrictions.By Troy Blackburn - 2 days ago
Earn 24 Limited-Time Cosmetics During Apex Legends’ Harbingers Event
Do it by taking out your enemies with a target-seeking grenade.By QuintLyn Bowers - 6 days ago
Mainframe Industries Explains The Tech Of Pax Dei’s Servers, Targeting 7K Players Per Shard, 150 Per Zone
This isn’t exactly new to MMO players but can be interesting for those who want a deeper look.By QuintLyn Bowers - 4 days ago
Get Your Dance On, Tower Of Fantasy Reveals Flame Simulacrum Fei Se
She’s more than just a dancer.By QuintLyn Bowers - 5 days ago