TERA Producer's Letter Angers Fans; En Masse Issues Follow-Up

Jason Winter
By Jason Winter, News Editor
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TERA Human Warlock

It's not often you'll see a producer's letter for an MMORPG go over so badly that the producer feels compelled to apologize for it the next day. That's what happened with TERA and En Masse Entertainment this week, but, if I might say so, I really like the end result.

In Wednesday's letter, Senior Producer Matthew "Denommenator" Denomme informed fans about TERA's wildly successful 2015 and dropped a few details about its 2016 plans, including a build coming in March that would revise several pieces of content. That long of a wait didn't go over well with fans, who railed against it on the TERA forums for nearly a hundred pages.

The result of that rancor was a follow-up from Denomme yesterday where he went into greater detail about the schedule and why it was set where it was. For the most part, it was because of the complex interactions between En Masse and Bluehole Studios -- which is undergoing an "internal re-organization" -- and that En Masse would bring this issue up again with Bluehole, even though it was unlikely anything could be done.

Here's what I really love about this second letter: While maintaining politeness and a certain distance, Denomme explains a little of the "behind the scenes" decision-making that goes into determining what gets launched when. He admits that his first letter was a little "vague and generic," the kind we tend to hear from companies all the time because they don't want the customers to learn too much about how the sausage is made, so to speak. Hearing a little bit about internal communications and exactly why seemingly unpopular decisions are made is a great way to keep your hardcore fans in line. Nearly all of them work for a living, too, and realize they can't always just do what they want at their jobs, so telling them why you can't either helps them understand the situation a ton better. It's a great move by Denomme and En Masse, and one that I wish more companies would copy.

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About the Author

Jason Winter
Jason Winter, News Editor
Jason Winter is a veteran gaming journalist, he brings a wide range of experience to MMOBomb, including two years with Beckett Media where he served as the editor of the leading gaming magazine Massive Online Gamer. He has also written professionally for several gaming websites.

Discussion (10)

Derpina 7 years ago
Lol trolls here taking cheap stabs "Oh tha game requires armor. Ohhh the community". I take it these commenters are fps players or potato consol bois since every mmorpg evolves around armor or some progression gimmik.
Community is toxic in every gaming level. It's human. If some one doesn't agree with you, you rant n rave.
Tera is the best mmorpg on every level. Lots to do. Good story if you READ. Cut scenes. Nice reward pace and level up pace. Good graphics. Models. Animations. Etc..
Community? You have a block function. Learn it. Just yesterday I met 3 more friends that say "Friendships have no limitations". We share, play, enjoy game. That said, ive openly argued with idiots in global chat.... You have choice in community... Stop crying because you fail at social life (huge part of mmorpg).
Comparing to lol is silly.
1) LoL is not toxic. If you chat while playing you take hands off important keys and fail.
2) No one chats any more... Seriously... Calling out lol is just repeating an old LoL stereo type. People dont chat. I have to dig hard to get a response. Lol is plagued with AFK and poor Ping players...

So yeah. As far as this update. The real issue is: BlueHole is focusing on mobile games and giving us crap. A "spire" or tower of recycled mobs. A rehaul of existing mobs get harder but more exp. Its the cheap mans update. Blade n Soul is also Koreas F off move.... "Heres a 10 year old game. Throw cash at it, we too busy making mobile nickle n dimers". But yeah. Most kids focus on "community" and "skill" to troll each other and miss whats really going on

rorgne 7 years ago
people still play this garbage?

View 1 reply
Q 7 years ago
Hate to say it but the TERA community I've found to be incredibly toxic and unbearable really, especially on the forums. I've never played league of legends but I would assume it's on par with their community. I haven't ever really had to completely filter out the chat in any MMO I've played over the past 15 years, but I did in TERA.

I guess my point is, with that community, 100 pages of ranting, raving, insults, etc.. is to be expected. Any game really, but especially TERA. People are so impatient, 3 months is almost no time at all for a big update.

Still really enjoy the game though.

View 2 replies

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