ArcheAge Overcompensates To Fix Lucky Hiram Infusion, Ends Up Making The Situation Worse

Rather than just taking back incorrectly distributed credits, they took credits players bought as well.

QuintLyn Bowers
By QuintLyn Bowers, News Editor March 4, 2022
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ArcheAge Credit Kerfluffle

Sometimes, when players get upset with game developers, it’s for a pretty good reason. This is one of those times. Recently Kakao Games distributed credits to ArcheAge players in order to smooth over service transfers – and make up for items lost in those transfers – in the form of Lucky Hiram Infusions. These infusions were apparently meant to distribute 80 credits to players but instead dropped 3200 credits. Obviously, this is a serious accounting error that they felt needed to be fixed. Once the mistake was discovered, the company announced it would be removing cash bags and credits that might have originated from the Infusions.

As it turns out, they ended up not only removing the surplus of infusion credits but also credits that players actually bought via the store. This change was announced on February 24. The good news is, they noticed their mistake. The (likely upsetting to many players) news is that it took four days, or at least they addressed it four days later, laying out their plan to fix what had happened.

The post in question details how things went wrong in the first place, and the funky math that went into it. They also listed several sample cases, most of which end with the player simply getting the credits back. There is however a case or two where the player will get the credits they purchased back and then the credits that weren’t purchased from the store will be returned to them as a currency known as Rosen Crystals – which have their own shop.

One of these Rosen Crystals is intended to be equal to 100 credits – with a little bit of fudging because the shop values are rounded up to the nearest crystal. It’s a bit obvious why players wouldn't love this either. In fact, one such player posted a video today by Paradox Gaming Network (who also alerted us to this situation) demonstrating just how much they don’t love what’s happening right now. You can watch it below for a long-time player’s take on the situation.

According to Kakao's post on the 28th, players should be seeing credits returned to their accounts today -- or Rosen Crystals -- whichever the developers have deemed appropriate.

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In this article: ArcheAge, Kakao Games.

About the Author

QuintLyn Bowers
QuintLyn Bowers, News Editor
QuintLyn is a long-time lover of all things video game related will happily talk about them to anyone that will listen. She began writing about games for various hobby sites a little over ten years ago and has taken on various roles in the games community.

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