UPDATE 5/30/2020 1:04 AM EST: The PSO2 team has added a post providing a few tips on some of the errors users encounter. The list is by no means comprehensive, but perhaps a look might help some of you. You can check out the new post here.
Phantasy Star Online 2‘s PC launch hasn’t gone all that well for everyone, with some people being completely unable to get into the game. Check out the Free to Play Cast this week for a look at our own issues! SEGA is working on the issue, and have apologized to players via social media. In a tweet posted last night the company noted that they’re “paying close attention” to player comments and are working with Microsoft to get things worked out.
Hello, Arks. We want to reassure you that the #PSO2NA team is paying close attention to all your comments from social media and across the web. We are working closely with Microsoft to reach a solution to the issues you have experienced during the game’s launch on Windows 10.
— Phantasy Star Online 2 (NA) (@play_pso2) May 29, 2020
In the meantime, the team who created pso2tweaker for the Japanese version announced on Twitter that they’ve come up with a solution for those trying to launch the game on PC in North America. They’ve found a way for players to patch and play the game without having to screw with permissions and other settings. Reportedly it works every time. The team has also confirmed that problems are caused by installing the game on a drive that Windows is not on. Those interested in trying their solutions can read more about them on Reddit.