Jagex Shines Spotlight On RuneScape Customer Service Team

Jason Winter
By Jason Winter, News Editor
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By now, we're accustomed to seeing game developers create infographics that detail how popular their games are, providing details like number of characters created, monsters killed, hours played, etc. Today, Jagex decided to turn that dynamic on its head and create a Runescape infographic not about the game itself, but about the game's customer service team.

Runescape CS infographic

Honestly, I'm a little surprised to see that only 1,150 players are helped per day, considering that RuneScape boasts of having nearly 10 million active players -- though I'm not sure how much of that total includes the 1.4 million bots that were squashed last year. It's also sad, though perhaps not surprising, that 30% of help request are just people wasting the CS rep's time. And while I do spend a fair amount of time on social media, I don't think it's 21 hours per week. Even cat videos can only keep me entertained for so long.

It's nice to see the mostly unsung heroes of game development, or more appropriately, game maintenance, get their moment in the sun. If you've ever worked customer service, you know it can be a thankless task, so even this small bit of recognition probably would probably make you feel a little warm and fuzzy inside.

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In this article: RuneScape, Jagex.

About the Author

Jason Winter
Jason Winter, News Editor
Jason Winter is a veteran gaming journalist, he brings a wide range of experience to MMOBomb, including two years with Beckett Media where he served as the editor of the leading gaming magazine Massive Online Gamer. He has also written professionally for several gaming websites.

Discussion (4)

LOL good joke 7 years ago
this is bullshit their support they have automated systems that help people and they didnt help 420000 people thats fucking bullshit.

Saiyer 7 years ago
I got banned back in March for "Macroing Major". Hadn't played in years and a friend told me that veterans have some capes they can collect. So sometime around July is when I tried to log in and found out I had been banned a few months back despite not being on for so long. I tried to message their support team and never got a reply. Hell, it won't even show the evidence for my ban.

At least other companies reach out and give either evidence or a reply. Didn't really like Runescape that much anymore, but I certainly didn't enjoy the silent treatment when looking for help. Only more of a turn off from the game.

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