By now, we're accustomed to seeing game developers create infographics that detail how popular their games are, providing details like number of characters created, monsters killed, hours played, etc. Today, Jagex decided to turn that dynamic on its head and create a Runescape infographic not about the game itself, but about the game's customer service team.
Honestly, I'm a little surprised to see that only 1,150 players are helped per day, considering that RuneScape boasts of having nearly 10 million active players -- though I'm not sure how much of that total includes the 1.4 million bots that were squashed last year. It's also sad, though perhaps not surprising, that 30% of help request are just people wasting the CS rep's time. And while I do spend a fair amount of time on social media, I don't think it's 21 hours per week. Even cat videos can only keep me entertained for so long.
It's nice to see the mostly unsung heroes of game development, or more appropriately, game maintenance, get their moment in the sun. If you've ever worked customer service, you know it can be a thankless task, so even this small bit of recognition probably would probably make you feel a little warm and fuzzy inside.
- Players Already Made Opinions Clear, But RuneScape Seeks More Player Feedback To Improve The Hero Pass
- Always Online Podcast: Throne And Liberty Update, Gearbox, xDefiant & Runescape Changes, & Dauntless CEO Steps Down Ep 489
- RuneScape "Messed Up" On The Hero Pass And Is Making Changes As The Company Could Be For Sale Soon
About the Author
Jason Winter is a veteran gaming journalist, he brings a wide range of experience to MMOBomb, including two years with Beckett Media where he served as the editor of the leading gaming magazine Massive Online Gamer. He has also written professionally for several gaming websites.
Asian-Inspired MMO ASTA Heads Into Beta In November
Webzen's Asian fantasy MMORPG Asta: The War of Tears and Winds has its first beta test scheduled for this November, and Webzen's got a new-ish trailer -- an earlier one had audio issues -- to hype you up. It's a lengthy and...By Jason Winter - 7 years ago
You May Enjoy
Here’s How To File A Claim For Your Part Of That $245 Million Fortnite Settlement
The FTC is now notifying people that they may be eligible.By QuintLyn Bowers - 1 week ago
Here's What You Need To Know About Warhaven, Nexon's New PvP Game That's Launching Today
You have a sword, but no bow...and no axe.By Matthew D'Onofrio - 6 days ago
I Mean, Don't Get Those Hopes Up Yet...BUT EverQuest 3 MAY Be A Possibility For 2028
EG7 hopes to develop something using the EverQuest IP.By Troy Blackburn - 5 days ago
Blood Bowl III’s Season 2 Is About To Kick Off, But Some Awaited Changes Just Aren't Ready Yet
It’s time to introduce a new faction.By QuintLyn Bowers - 6 days ago
EVE Online’s Project Discovery Is Expanding To Cancer Research
CCP is introducing a mobile app as well.By QuintLyn Bowers - 4 days ago
SAG-AFTRA Members Authorize Strike Against Video Game Developers
That doesn’t mean it’s happening just yet.By QuintLyn Bowers - 16 hours ago