Player Who Spent $3.5 Million On Lineage M Gets Angry Over Rollback, Blocks NCSoft Parking Lot
How much have you spent on your favorite free-to-play game (using the term "free" loosely here)? Hundreds of dollars? Thousands of dollars?
Three and a half million dollars?
So, bear with us on this story, since the details are salacious and we've got a Google-translated news article and an angry Reddit post to go by -- not to mention general cash shop shenanigans. Here are the details we're pretty sure are solid facts:
- NCSoft's hugely successful Lineage M mobile game had an update in January.
- One user spent a lot of money in the cash shop related to that content. According to the Biz Korea article, he spent 160 million Korean won, or about $142,000 USD, over four days.
- NCSoft later rolled back the update, compensating players for their purchases in "Diamonds." However, the amount of Diamonds returned to the player (called "Mr. A" in the article) was only equivalent to about half of the amount of money he spent.
- After not getting the answer he wanted from customer service, Mr. A went to the NCSoft office in person at the end of February. He spent two days waiting to meet the customer service manager and, when he couldn't get an appointment, used his car to block the NCSoft parking lot, for which he was arrested.
- A YouTuber by the name of Mad Hyung picked up on the controversy and covered it in a video, prompting other players to say they also received insufficient compensation.
- NCSoft soon handed out additional compensation, including enough to cover Mr. A's initial purchases. The company claims that Mad Hyung's video was not responsible for the change in policy.
The story has additional information about the exact nature of the compensation and how its items didn't stack up, value-wise, with Mr. A's initial outlay. These include the Terms of Service for Lineage M, which entitle NCSoft to "provide paid services with similar values" if a refund is required. The Reddit post also claims that NCSoft is suing Mr. A, though this doesn't seem to be mentioned in the article.
But the most eye-popping detail about the whole affair is Mr. A's claim that he has spent over four billion won on the game -- about $3.54 million USD -- over the past two years. Thanks to financial reports, we actually know how much NCSoft's entire mobile division has brought in over the last eight quarters/two years, and Mr. A's spending accounts for about 1/500 of the revenue of the entire segment. Overall, the spending of this one person accounts for about 1/900 of the company's total income over the past two years.
That might seem like a small fraction at first glance, but when you realize that NCSoft probably has millions of active players, one person accounting for about 0.1% of the company's total monetary intake is a little insane. For those of you solidly in the "back in my day, an MMO sub cost $15/month and that was all" camp, $3.5 million would buy you nearly 20,000 years' worth of subscription time at that price. Suddenly, "lifetime" subs for a few hundred dollars seem like a bargain.
About the Author
Jason Winter is a veteran gaming journalist, he brings a wide range of experience to MMOBomb, including two years with Beckett Media where he served as the editor of the leading gaming magazine Massive Online Gamer. He has also written professionally for several gaming websites.
You May Enjoy
Ram Opponents To Infect Them In The New "Operation Red Light" PvP Mode, Just A Sliver Of Crossout's "Holy Motors" Update
There's even a new fire-breathing shotgun relic weapon to craft as Season 7's battle pass kicks off.By Michael Byrne - 2 days ago
Battlefield 2042 Dev Blog Addresses Fixes Coming This Week And Beyond, Leaves Other Issues For Later Discussions
Server stability, balance, and progression will see update this week and next month, but things like scoreboards, voice chat, and FPS on non high-end GPUs will have to wait for another day.By Michael Byrne - 5 days ago
Kakao Games Announces Subscription Model For ArcheAge: Unchained
Is it the final chance for the fantasy MMORPG to make good with players?By Jason Winter - 1 week ago
Smite Is Getting Its First Playable Titan, As Atlas Breaks From Carrying The World To Join The Fray
Titan Forge Games posts a behind-the-scenes look at the creation of Atlas.By QuintLyn Bowers - 6 days ago
Warner Bros. MultiVersus Brawler Is Confirmed And The Team Fully Embraces The Shaggy Fighting Power Meme
It's no longer a rumor...some of your dream matches can happen, voice acted and all!By Michael Byrne - 1 week ago
EverQuest And EverQuest II Launch Their Expansions In Early December
If you haven’t pre-ordered your copies yet, you’re going to want to get on it.By QuintLyn Bowers - 4 days ago